Travel questions
Practical answers before you enquire or confirm a trip. For an existing booking, contact the team with your reference.
Can I enquire about a destination that is not listed?
Yes. The trip collection is a set of examples, not the limit of the service. Enter any destination or route in the planner, or contact the team to discuss it.
Do I need a complete itinerary before contacting you?
No. A starting point, approximate dates, number of travellers and a working budget help us begin. Tell us which details are flexible and which are already fixed.
Does submitting the form book my trip?
No. The form requests a quotation. It does not reserve a flight, hotel, vehicle or activity, and it does not take a payment. Arrangements are confirmed separately with the team.
Why are trip prices provided on request?
The total depends on dates, current availability, room or fare category, group size and the services included. Ask for a written quotation for your exact arrangements, including its validity and payment deadlines.
What should I check in a quotation?
Check names, dates, route, accommodation, room or fare type, currency, taxes, agency fees, inclusions and exclusions. Ask for the payment, change, cancellation, refund and no-show conditions before you proceed.
Can I travel from a country other than Kenya?
You can enquire about travel from any starting point. Tell us your departure city, destination and nationality where relevant to document questions. The team will discuss what can be arranged for the proposed route.
Can you help with a group or work trip?
Yes. Share the meeting or event schedule, estimated group size, departure cities and rooming requirements. A main coordinator and clear approval deadlines help the team bring the arrangements together.
What if I need to change or cancel?
Contact the team promptly using your booking reference. Fees, availability and any refund depend on the conditions agreed for the specific arrangements and applicable consumer rights. Do not assume a change or cancellation is complete until it has been acknowledged.
Do you guarantee visa approval or admission?
No. Visa and entry decisions belong to the relevant authorities. Check official immigration or consular guidance for your nationality, passport, destination and transit route before confirming travel.
Where can I send an existing booking question?
Use the published email, phone or WhatsApp contact and include your booking or quotation reference. Do not enter passport numbers or payment-card information in the public enquiry form.
What if the enquiry form is unavailable?
Contact the team by email, phone or WhatsApp. If a form submission fails, an email link can help you open the enquiry in your own email app; review and send that message yourself.
When is the team available?
Published office hours are Monday to Friday, 8am to 5pm, and Saturday, 9am to 1pm, East Africa Time (UTC+3). Ask for the confirmed contact arrangements for your own trip before departure.